Delivery Policy

All products are sent out via trackable mail service which normally takes between 3-7 business days once you have received shipping confirmation.  Unframed paintings are shipped with DHL, UPS, TNT or FEDEX. Framed paintings are shipped usually with EMS (USPS).

If we expect the delivery to take longer we will notify you of any delays. The customer will be requested to provide billing and shipping address details during the ordering process. will initiate the shipping to the shipping address (not the billing address), and the customer is liable to provide correct address details and to be available for delivery.

Shipping - Once your painting has been dispatched the usual time in transit is between 3-7 business days, this can vary slighting depending on worldwide location. We will not be held responsible or offer any form of refund for delays in the delivery of your portrait as this is due to a third party and is out of our control. If there is a delay in making the final balance payment or responding to email communication within a 24 hour period then this will increase the expected delivery timeframe and customers should take this into consideration when expecting delivery of their painting. We estimate that the total turnaround time from start to finish being 7 – 12 business days (without revisions). We will use all reasonable endeavours to adhere to the delivery times set out, but please note these are not guaranteed. If you would like to receive your painting quicker than the stated delivery timeframe please contact us in advance to see if we are able to assist you with this request. If the packaging on the portrait arrives damaged please check the portrait at the time of delivery. If the painting is damaged please contact the courier company directly and obtain a complaint reference. Please also notify us within forty eight hours of receiving the portrait. A signature is required in order to receive the product, therefore, we are unable to deliver to P.O. Boxes. If you require your painting to be framed please note you will need to allow an additional 2 business days for delivery.  

Frames published on the website are sample photos, delivered frames might differ slightly depending on's actual frame stock. In case you require modifications to your painting after receiving the initial pre-view an additional 2-4 business days will be added to the normal delivery timeframe as stated under section “Delivery”.