Please explain the Christmas Delivery Guarantee.

We offer a guaranteed delivery before Christmas 2018 for orders received on or before December 6th under the following conditions:
a) The customer has selected the Christmas delivery option during checkout and accepted the additional 15% fee.
b) The customer does not require more than one change request to either the simulation OR the painting preview.
c) The customer answers our emails within 24 hours.
We will still try our very best to deliver the painting before Christmas, but if any of the above conditions are not met, we can not guarantee it anymore. In the unlikely event that all conditions are met and the painting arrives after Christmas, the customer is entitled to a refund of the 15% express fee and they will receive a 10% refund in addition.

Will I be able to order a custom size portrait? What will the price be?

Yes, of course! When placing your order, select the closest size available and then provide us with the exact size you would like in the comment box. The price will be calculated according to the closest size chosen.

How long will it take to receive my painting?

With factors including complexity, medium and size, please allow our artists 10-15 business days to complete your portrait. If you need changes to your portrait, it will take an additional 2-4 business days. Our artists will ship the completed and approved painting directly to the address indicated on your order form. Shipping usually just takes a few days (7-9 business days for unframed portraits and 12-14 business days for framed portraits), however the oil paints used to create a painting must be dry as precondition. The drying process can take a couple of days before the painting is ready to be shipped. Framing (stretching) the portrait will also add additional turnaround time (2 business days on average). If you need your portrait faster, please contact us to discuss available options or select the express service option during checkout. Very large and complex paintings may take a bit longer.

What can I do if my photograph is not in digital format?

Please, take your photograph to a local copy shop and have it scanned. Optionally, you can provide us with a "photo of photo", a digital photo of your hardcopy photograph. You could even send your hardcopy photographs to our address through regular mail.

What can I have painted?

We will turn any photo of your choice into a beautiful portrait. For example, photos of your kids, your wedding, parents, grandparents, pets, sports cars, events, etc. If you seek a high quality replica of a famous painting, simply send us the name or a photo of it, and we can help. We also do portrait paintings in many different styles, such as Lichtenstein, Warhol, Pop Art and Retro. Just upload the photo you'd like painted and a sample of the style type you selected, and we will create your painting out of it. Our free photo editing makes a lot of creative ideas easy to realize. We are able to change the background of your photo or bring back to life old black and white photos. Also, photo montage is offered for free. We can make one combined painting out of several of your favorite photos. People, animals or objects can be eliminated or added. Hair-style, backgrounds and clothing colors can be altered, shadows can be removed and more! Our artists can merge images from different photos to make a single painting.

What is the material of your frames?

We offer you the best frames in the industry. All of our frames are heavy premium wooden frames. Some frames are coated depending on the type. We don't offer low quality and very light plastic frames as many of our competitors do. Please make sure to consider this fact when comparing prices.

When do I pay for my portrait?

We believe that you should see the quality of your portrait before paying for it. We ask that you pay only 15% of the price at the time of ordering. When the portrait is completed, we will e-mail you a photo of the portrait. You will then pay the balance only after you are completely satisfied, and before we ship the custom art. The deposit is refundable for oil paintings only.

Who are your Artists? sources paintings from well-tested, high caliber independent artists. All artists are strictly supervised by our senior quality control staff. We have tested over 350 of the most experienced and best portrait artists, and we are happy to announce that we will only assign worldwide elite artists, the best in the profession to paint for you! Our artists will ship your painting on our behalf directly to you. Most of them are located in Asia. This procedure saves time and makes it possible for us to provide customers with our market leading turnaround time, however, for customers based in the EU (UK), additional import and custom duties may apply. Those additional custom duties for EU (UK) customers will not be refunded and may delay delivery, as also stated in our terms and conditions of service.

What is the express service option during checkout? And what is its advantage?

We provide an industry leading turnaround (time frame) for standard orders. But if your order is very urgent you can select the express service option and we will treat your order as urgent for an additional 15%. There are two queues for the ordered portraits to be made. For standard orders the service is based on first come first serve and usually it takes some time to wait in line. The production line for the express service is shorter and the painting/drawing process will be started faster. The painting/drawing qualities, the paints, the materials and the artists used are the same for the express service. The express option does not influence the shipping duration, however, if required, an express shipping option can be offered.